Key Holder | Lead Retail Experience & Flexible Scheduling

Boot Barn; Mesa (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly rate plus sales-in;

Merchandise discount: 50% off of brand

Paid Time Off

Medical, Dental, Vision

401(k) plan with company matching

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a full-time or part-time Key Holder to lead in-store operations and deliver exceptional customer experiences. You will act as a trusted partner to store leadership, drive sales, maintain visual standards, and support team development.

The role requires retail experience, leadership, and the ability to work varied shifts. You will collaborate with the team to meet sales goals, manage transactions accurately, and uphold company policies and local regulations.

Qualifications

• 1 to 2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Retail sales

Leadership

Time management

Communication

Flexibility

Tools

POS proficiency

Job description

Boot Barn is seeking a full-time or part-time Key Holder to lead in-store operations and deliver exceptional customer experiences. You will act as a trusted partner to store leadership, drive sales, maintain visual standards, and support team development.

The role requires retail experience, leadership, and the ability to work varied shifts. You will collaborate with the team to meet sales goals, manage transactions accurately, and uphold company policies and local regulations.