Retail Key Holder & Brand Leader

URBN Urban Outfitters, Inc.; Durham (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Durham, NC seeks a Key Holder to partner with the store leadership in supervising daily operations, driving sales, and delivering an engaging customer experience that reflects the FP brand.

You will lead by example, coach the Stylist team, manage inventory, support omni‑channel processes, and ensure safety standards while keeping visuals aligned with brand messaging and store policies.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Lead store operations and customer experience as an elevated team member.
• Manage daily zone, drive sales, and ensure energy and positivity on the floor.
• Teach and share product knowledge and brand messaging with the Stylist team.

Job description

URBN Urban Outfitters, Inc. in Durham, NC seeks a Key Holder to partner with the store leadership in supervising daily operations, driving sales, and delivering an engaging customer experience that reflects the FP brand.

You will lead by example, coach the Stylist team, manage inventory, support omni‑channel processes, and ensure safety standards while keeping visuals aligned with brand messaging and store policies.