Retail Guest Services Associate - BOPS & Returns Pro

Macy's; Strongsville (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program (EAP)

401(k) match

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work varied shifts including nights, weekends and holidays, while ensuring customers feel welcomed and valued.

Qualifications

• Must read and understand employment policies and safety rules in English.
• Strong customer-focused approach and hospitality mindset.
• Ability to meet daily sales goals and handle multiple tasks.

Responsibilities

• Assist customers with BOPS, returns, and order pickups.
• Proficient in systems needed to complete transactions.
• Keep pickup and return areas organized for a friction-free experience.
• Share loyalty benefits and thank customers, building relationships.
• Support teamwork, maintain clean, inviting shopping spaces, and adhere to service standards.
• Strive to meet sales goals and provide genuine hospitality daily.

Skills

Customer service

Multitasking

Communication

Sales-oriented

Team collaboration

Problem solving

Attendance & reliability

Tools

POS system

Cash register

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires multitasking, problem solving, attention to detail, and a customer-first mindset. You’ll work varied shifts including nights, weekends and holidays, while ensuring customers feel welcomed and valued.