Customer Experience Specialist - BOPS & Returns

Macy's, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across Buy Online Pickup In Store, returns, order pickup and related tasks. You’ll help ensure the service standards are met, assist customers, keep the space inviting, and work a variety of shifts including nights, weekends, and holidays.

You’ll thrive in a fast-paced environment, value teamwork, and focus on friendly interactions, accurate transactions, and loyalty benefits.

Qualifications

• Flexible availability across days, evenings, weekends and holidays.
• Ability to communicate effectively with customers and coworkers.
• Willingness to learn store policies and safety procedures.
• Comfort with using handheld devices and POS systems.

Responsibilities

• Assist customers with Buy Online Pickup In Store (BOPS), returns, order pickups and related tasks.
• Maintain a clean, organized, and inviting shopping space for customers.
• Support the team to achieve daily sales goals and deliver customer service that meets Macy’s standards.
• Provide genuine hospitality and help customers feel welcome from the moment they enter the store.

Job description

Macy’s is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across Buy Online Pickup In Store, returns, order pickup and related tasks. You’ll help ensure the service standards are met, assist customers, keep the space inviting, and work a variety of shifts including nights, weekends, and holidays.

You’ll thrive in a fast-paced environment, value teamwork, and focus on friendly interactions, accurate transactions, and loyalty benefits.