Guest Experience & BOPS Specialist

Macy's; Palo Alto (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires strong multitasking, problem-solving, and a customer-first mindset in a fast-paced environment. You will greet customers, help keep the space inviting, and collaborate with teammates to achieve sales goals and provide exceptional

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Able to communicate effectively with customers and coworkers.
• Read and understand employment policies and safety rules in English.
• Makes prompt, sound decisions to effectively address customer needs.
• Be comfortable using electronic devices for transactions.
• Goal-oriented and able to meet daily sales goals.

Responsibilities

• Support Buy Online Pickup In Store (BOPS) and returns.
• Assist customers with total store fulfillment and transactions.
• Keep pickup and return areas organized and clean.
• Help ensure curbside BOPS orders are fulfilled smoothly.
• Greet customers with genuine hospitality and build relationships.
• Maintain a clean, inviting shopping space for customers.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexible hours

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

This role requires strong multitasking, problem-solving, and a customer-first mindset in a fast-paced environment. You will greet customers, help keep the space inviting, and collaborate with teammates to achieve sales goals and provide exceptional