Guest-Focused Retail Associate — Flexible Shifts & BOPS

Macy's; Braintree (MA); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

The role requires strong multitasking, problem‑solving, and a customer‑first mindset. Flexibility is needed for nights, weekends, and holidays; you will help keep the shopping space inviting and assist customers with confidence and care.

Job description

Macy's is seeking an At Your Service Center Colleague to help deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

The role requires strong multitasking, problem‑solving, and a customer‑first mindset. Flexibility is needed for nights, weekends, and holidays; you will help keep the shopping space inviting and assist customers with confidence and care.