Customer-Driven Retail Associate BOPS & In-Store Pickup

Macy's; Calumet City (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset. You will work across a fast-paced environment with shifts including nights, weekends, and holidays, ensuring the customer is at the heart of everything we do.

Qualifications

• Flexible availability for days, evenings, weekends, and holidays.
• Excellent customer service and communication skills.
• Ability to work well in a team and adapt to changing tasks.

Responsibilities

• Assist customers in all At Your Service activities including BOPS, returns, and order pickups.
• Maintain clean, organized, inviting store areas and promote loyalty benefits.
• Proficiently use systems to complete transactions and support pickup/fulfillment.

Skills

Flexible availability

Customer service

Team collaboration

Multitasking

Communication

Attention to detail

Tools

Cash register

Handheld devices

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset. You will work across a fast-paced environment with shifts including nights, weekends, and holidays, ensuring the customer is at the heart of everything we do.