Guest Services & BOPs Retail Associate

Macy's; Fountain Hills (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across buy-online pick-up in store, returns, and order pickups.

In this fast-paced role, you will multitask with a customer-first mindset, including nights, weekends, and holidays, while helping keep the space welcoming and transactions accurate. Join a team that values hospitality and teamwork.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Effective communication with customers and colleagues.
• Read and understand employment policies and safety rules in English.
• Meets daily sales goal challenges.
• Possesses credit account opening and loyalty benefits knowledge.
• Team-oriented and adaptable to changing priorities.
• Comfortable handling electronic devices and checkout systems.

Responsibilities

• Assist customers in all aspects of total store fulfillment, including BOPS and in-store pickup.
• Provide warm, genuine hospitality and build relationships with shoppers.
• Ensure pickup and return areas are organized and transactions are smooth.
• Support colleagues and maintain a clean, inviting store environment.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Attention to detail

Flexibility

Tools

Cash register

Handheld devices

POS systems

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience across buy-online pick-up in store, returns, and order pickups.

In this fast-paced role, you will multitask with a customer-first mindset, including nights, weekends, and holidays, while helping keep the space welcoming and transactions accurate. Join a team that values hospitality and teamwork.