Retail Associate – BOPS & Customer Care

Macy's; Santa Barbara (CA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Career development

Employee discounts

Volunteer opportunities

Merchandise discounts

Incentives

Merit reviews

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, pickups, and other tasks while upholding Macy's service standards in a fast-paced environment.

Ideal candidates show multitasking, problem-solving, attention to detail, and a customer-first mindset. Shifts may include nights, weekends, and holidays as part of flexible availability.

Qualifications

• Flexible availability for days, evenings, weekends and holidays.
• Able to understand and communicate effectively with customers and coworkers.
• Willing to read and follow employment policies and safety rules in English.
• Make prompt, sound decisions to resolve customer needs while remaining courteous.

Responsibilities

• Support At Your Service activities including BOPS, returns, order pickups and related tasks.
• Engage customers with genuine hospitality and help achieve daily sales goals.
• Maintain a clean, organized and inviting shopping space for every customer.
• Assist customers in total store fulfillment and operate needed systems for transactions.
• Collaborate with teammates to deliver fast, friendly service at all times.

Skills

Customer service

Communication

Teamwork

Multitasking

Problem solving

Attention to detail

Flexibility

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, pickups, and other tasks while upholding Macy's service standards in a fast-paced environment.

Ideal candidates show multitasking, problem-solving, attention to detail, and a customer-first mindset. Shifts may include nights, weekends, and holidays as part of flexible availability.