Guest-Centric Retail Associate — BOPS & Service

Macy's; New York (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives for performance

Annual merit review

Employee assistance program

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

The role requires strong multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You'll help keep the space welcoming and organized for every guest.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to communicate effectively with customers and coworkers.
• Read and understand policies in English.
• Ability to meet daily sales goals.
• Willingness to learn and use POS systems.

Responsibilities

• Assist customers with BOPS, returns, order pickups and related tasks.
• Maintain a clean, organized, and inviting store environment.
• Support loyalty programs and drive customer engagements.
• Process transactions accurately and efficiently.
• Collaborate with team to meet sales goals and provide outstanding service.

Skills

Customer service

Cash handling

Multi-tasking

Communication skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Handheld devices

Cash register

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store, merchandise returns, order pickups, and other tasks while upholding Macy's service standards.

The role requires strong multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You'll help keep the space welcoming and organized for every guest.