Retail Guest Experience Supervisor

Global Montello Group Corp; Braintree (MA); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure exceptional guest experiences. This role focuses on supervising daily tasks, coaching team members, and maintaining cash controls in a fast-paced retail setting.

The GSS will oversee POS operations, cash deposits, and inventory replenishment while upholding safety and quality standards. Availability for flexible hours, including weekends and holidays, is required.

Qualifications

• Experience supervising staff and coaching employees.
• Strong guest service and communication skills.
• Cash handling and POS operations experience.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Customer service

Supervision

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead store staff and ensure exceptional guest experiences. This role focuses on supervising daily tasks, coaching team members, and maintaining cash controls in a fast-paced retail setting.

The GSS will oversee POS operations, cash deposits, and inventory replenishment while upholding safety and quality standards. Availability for flexible hours, including weekends and holidays, is required.