Guest Service Supervisor: Lead & Elevate Guest Experience

Global Montello Group Corp; Meriden (CT); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries and growth

Health & Wellness - Medical, Dental, V

Vision and Life Insurance

401k match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor (GSS) to supervise staff, coach with feedback, greet guests, and ensure a safe, compliant store environment. This role supports the 24/7 guest service programs and upholds safety, security, and quality standards.

Responsibilities include operating the POS, managing cash, maintaining housekeeping, replenishing stock, addressing guest inquiries, and coordinating with vendors. Flexibility for day/night shifts and holidays is required.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coach employees by giving constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP is seeking a Guest Service Supervisor (GSS) to supervise staff, coach with feedback, greet guests, and ensure a safe, compliant store environment. This role supports the 24/7 guest service programs and upholds safety, security, and quality standards.

Responsibilities include operating the POS, managing cash, maintaining housekeeping, replenishing stock, addressing guest inquiries, and coordinating with vendors. Flexibility for day/night shifts and holidays is required.