Guest Experience Supervisor - Flexible Hours

Global Montello Group Corp; Yarmouth (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Coins program

Competitive salaries

Talent development trainings

Health & life insurance

Wellness support

401k with match

Tuition reimbursement after 6 months

Job summary

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coordinate work processes, greet guests, and ensure a safe, clean, and welcoming store environment. The role emphasizes cash handling, POS operations, and delivering a high-quality guest experience across shifts.

The GSS will lead by example, coach employees, and ensure compliance with safety and quality policies while supporting overall store objectives and daily operations.

Qualifications

• High School Diploma
• High school diploma or equivalent

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

High school diploma or equivalent

Job description

Global Partners LP is seeking a Guest Service Supervisor to supervise staff, coordinate work processes, greet guests, and ensure a safe, clean, and welcoming store environment. The role emphasizes cash handling, POS operations, and delivering a high-quality guest experience across shifts.

The GSS will lead by example, coach employees, and ensure compliance with safety and quality policies while supporting overall store objectives and daily operations.