Guest Experience Supervisor

Global Montello Group Corp; Worcester (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Global Partners LP seeks a Guest Service Supervisor to supervise staff, organize work processes, and monitor operations to meet store objectives. The role emphasizes coaching, cash handling, and ensuring a positive guest experience.

The GSS will greet guests, uphold safety and quality standards, operate POS, manage deposits, and keep shelves stocked. Flexible hours, including nights, weekends, may be required.

Qualifications

• Must be available to work flexible hours including days, nights, weekends or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age.
• Ability to access all areas of the store (selling floor, stock, register).
• Ability to lift up to 25 lbs during a shift and work in varying temperatures.
• Reliable transportation is required.

Responsibilities

• Supervise employees and ensure they perform duties directed by management.
• Provide coaching to staff with constructive feedback.
• Greet guests and create an enjoyable shopping experience.
• Enforce safety, security, quality and store operations policies.
• Operate the point of sale and maintain cash levels.
• Ensure store housekeeping is completed (cleaning, dusting, sweeping, etc.).
• Support 24/7 guest service programs and processes.
• Manage cash processes including deposits, lottery, gift cards and checks where applicable.
• Keep products replenished to maintain in-stock conditions.
• Address guest inquiries and handle complaints.
• Check in external and internal vendors per guidelines.

Skills

Supervising staff

Coaching

Guest service

Cash handling

POS operations

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor to supervise staff, organize work processes, and monitor operations to meet store objectives. The role emphasizes coaching, cash handling, and ensuring a positive guest experience.

The GSS will greet guests, uphold safety and quality standards, operate POS, manage deposits, and keep shelves stocked. Flexible hours, including nights, weekends, may be required.