Retail Guest Experience Specialist

Ultipro; Onalaska (WI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Extended health, dental benefits, and

Employee Discount from 10% - 30%

Life/Disability Insurance

Weekly Pay

Job summary

Ashley Furniture is seeking a Customer Service Representative to deliver exceptional service, process sales orders, handle payments, and support store administration. You will contribute to a friendly shopping experience and build strong customer relationships while supporting store operations.

Qualified candidates will have a high school diploma or equivalent, at least 1 year of customer service or administrative experience, and proficiency with Microsoft Office.

Qualifications

• 1 year of customer service, office, and/or administrative experience preferred.
• High school diploma or equivalent required.
• Knowledgeable Microsoft Office Suite and system transactions.

Responsibilities

• Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

Skills

Customer service

Teamwork

Office skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture is seeking a Customer Service Representative to deliver exceptional service, process sales orders, handle payments, and support store administration. You will contribute to a friendly shopping experience and build strong customer relationships while supporting store operations.

Qualified candidates will have a high school diploma or equivalent, at least 1 year of customer service or administrative experience, and proficiency with Microsoft Office.