Customer Service & Office Support Specialist

Ultipro; Sarasota (FL); Vor Ort; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

Employee discount

Life insurance

Flex spending account

401K

Paid time off

Zusammenfassung

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, process orders, manage accounts, and ensure accurate paperwork across in-person, phone, and email interactions.

Ideal candidates are legally eligible to work in the US, at least 18, and have a high school diploma with 1 year of customer service or office experience preferred.

Qualifikationen

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service or office experience preferred.

Aufgaben

• Front Desk & Customer Service: Greet customers in a warm, professional manner and provide excellent service across in-person, phone, and email interactions.
• Sales Order Support: Assist with processing sales orders with proper documentation and approvals.
• Customer Account Management: Handle credit applications and financing arrangements; maintain accurate accounts.
• Cash Handling & Financial Procedures: Follow cash handling procedures and reconcile transactions under supervision.
• Customer Issue Resolution: Address inquiries and concerns and escalate to Management as needed while following up.
• Audit & Compliance Assistance: Support audits, inventory processes, and paperwork accuracy.
• Reporting & Documentation: Maintain records and prepare routine sales and office reports.
• Team Collaboration: Work with sales, merchandising, and store staff to ensure smooth operations.
• Technology & Systems: Use POS, retail software and MS Office to perform duties accurately.
• Complete any additional tasks as assigned by management.

Kenntnisse

Customer service

Office administration

Microsoft Office

Retail software

Ausbildung

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Jobbeschreibung

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, process orders, manage accounts, and ensure accurate paperwork across in-person, phone, and email interactions.

Ideal candidates are legally eligible to work in the US, at least 18, and have a high school diploma with 1 year of customer service or office experience preferred.