Customer Service & Sales Support Specialist

Ashley Furniture Industries; Onalaska (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee Discount 10%-30%

401K

Paid Time Off & Holidays

Weekly Pay

Job summary

Ashley Furniture is seeking a Customer Service Representative to provide exceptional service, process sales orders, handle payments, and support store administration. You will help create a welcoming shopping experience and build strong customer relationships.

You’ll respond to inquiries by in person, phone, or email; assist with deliveries, credit applications, and financing; participate in inventory and loss prevention; and support the sales team in a fast-paced environment.

Qualifications

• Legally authorized to work in the US.
• Minimum 18 years old.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Flexible hours, including weekends and holidays.
• Reliable attendance.
• Thrive in a team environment.

Responsibilities

• Provide exceptional service to Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

Skills

Customer service

Office administration

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ashley Furniture is seeking a Customer Service Representative to provide exceptional service, process sales orders, handle payments, and support store administration. You will help create a welcoming shopping experience and build strong customer relationships.

You’ll respond to inquiries by in person, phone, or email; assist with deliveries, credit applications, and financing; participate in inventory and loss prevention; and support the sales team in a fast-paced environment.