Guest Experience Leader — Retail Team

Cumberland Farms; Hull (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access

401K with company match

Team member discounts

Flexible scheduling

Tuition reimbursement

Employee assistance program

Additional benefits for FT

Job summary

Cumberland Farms is seeking Guest Service Leaders to support store operations and lead by example in delivering exceptional guest experiences. You’ll greet guests, coach team members on service behaviors, and help keep the store in-stock, clean, and organized to ensure fast, easy, and pleasant shopping experiences.

You will assume shift leadership in the Store Manager's absence, assist with reports, product ordering, and banking as needed, and demonstrate the company values in a fast-paced

Qualifications

• Minimum education: N/A
• Preferred education: High School or GED
• Minimum experience: 6 months as a Guest Service Associate
• Preferred experience: 6–12 months retail, guest service or restaurant

Responsibilities

• Greet guests warmly to welcome them and invite return visits
• Process guest transactions efficiently and friendly
• Maintain the store's appearance, cleanliness, and organization
• Assist with food safety and food service procedures where applicable
• Support the Store Manager with day-to-day operations and shift leadership

Skills

Guest service

Leadership by example

Decision making

Team orientation

Customer interaction

POS systems

Education

High School or GED

Tools

POS systems

Job description

Cumberland Farms is seeking Guest Service Leaders to support store operations and lead by example in delivering exceptional guest experiences. You’ll greet guests, coach team members on service behaviors, and help keep the store in-stock, clean, and organized to ensure fast, easy, and pleasant shopping experiences.

You will assume shift leadership in the Store Manager's absence, assist with reports, product ordering, and banking as needed, and demonstrate the company values in a fast-paced