Retail Guest Experience Lead

Five Below; Tennessee; On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is looking for a crew supervisor in Tennessee to lead daily store operations and deliver the WOW customer experience. You will train crew members, manage front-end merchandising, and ensure fast, friendly checkout while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is an hourly position with potential for additional responsibilities and flexible

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows customers through personal contact and trains the crew on the BEST customer service experience.
• Leads the store to achieve and maintain customer service score goals.
• Manages front-end operations and merchandising to meet brand standards.
• Oversees opening and closing procedures and store cleanliness.
• Performs store manager duties in the manager's absence.
• Recruits, trains, coaches, develops and supervises crew members.
• Interprets corporate communications and responds accordingly.
• Collaborates with store leadership on merchandising and recovery.
• Maintains stock room and store maintenance.
• Other duties as assigned by the Store Manager.

Skills

Team management

Communication skills

Multi-tasking

Creativity

Flexibility

Leadership

Education

High School diploma or equivalent

Job description

Five Below is looking for a crew supervisor in Tennessee to lead daily store operations and deliver the WOW customer experience. You will train crew members, manage front-end merchandising, and ensure fast, friendly checkout while maintaining brand standards.

The role requires at least 2 years of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. This is an hourly position with potential for additional responsibilities and flexible