Customer Experience Leader - Store Ops

Five Below; Town of Florida (NY); On-site; USD 17,000 - 23,000; Full time

Job summary

Five Below is seeking a store leadership role in which you will ensure a WOW customer experience, train crew, and oversee daily store activities. You will manage opening/closing, cash handling, and safety protocols while supporting onboarding and merchandising initiatives.

The position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling, including weekends and evenings, is expected.

Qualifications

• High School graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multi-tasking

Creativity

Flexibility

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role in which you will ensure a WOW customer experience, train crew, and oversee daily store activities. You will manage opening/closing, cash handling, and safety protocols while supporting onboarding and merchandising initiatives.

The position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling, including weekends and evenings, is expected.