Guest Experience Leader

Socket.dev; Saint Augustine (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is seeking a Store Team Lead to help run daily operations and deliver a WOW customer experience in our fast-paced environment. The role supports the store manager by coaching crew, maintaining front-end standards, and ensuring smooth opening and closing procedures.

Ideal candidates have at least 2 years of management experience, strong communication skills, and the ability to multitask while staying composed under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Leads the store to achieve and maintain customer service score goals.
• Leads front-end operations and merchandising to meet brand standards; ensures equipment is functioning and staff trained.
• Handles opening/closing procedures, store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in the manager's absence.
• Partners with the store manager to recruit, train, coach, and supervise crew members.
• Reviews corporate communications and reacts accordingly.
• Works with the leadership team on merchandising and World Recovery.
• Maintains stock room and store upkeep.

Skills

Communication

Multi-tasking

Creativity

Stress management

Education

High School graduate

College experience preferred

Job description

Five Below is seeking a Store Team Lead to help run daily operations and deliver a WOW customer experience in our fast-paced environment. The role supports the store manager by coaching crew, maintaining front-end standards, and ensuring smooth opening and closing procedures.

Ideal candidates have at least 2 years of management experience, strong communication skills, and the ability to multitask while staying composed under pressure.