Retail Growth & Customer Strategy Manager

Acosta, Inc.; Fort Atkinson (WI); On-site; USD 62,000 - 72,000; Full time

Job summary

Acosta, Inc. is seeking a Customer Manager to oversee principals’ business within designated customer accounts. You will drive sales, manage budgets, and coordinate cross-functional teams to deliver growth across merchandising, pricing, and in-store execution.

The role emphasizes strategic planning, proactive communication with principals, and collaboration with Retail Sales Managers on major initiatives. A BA or equivalent experience is required, with strong Microsoft Office and data-driven

Qualifications

• Bachelor's degree or equivalent work experience.
• Six months of relevant retail/marketing/space management experience preferred.
• Excellent presentation and communication skills are required.

Responsibilities

• Achieve Sales Goals: Deliver objectives including volume, merchandising, assortment, pricing, and shelving at assigned customers.
• Strategic Planning: Develop a Customer Business Plan aligned with principals’ priorities.
• Client Engagement: Call on decision-makers to present business plans and programs.
• Cost Management: Maximize revenue while controlling selling costs and overseeing expenditures.
• In-Store Presence: Ensure superior in-store execution with headquarters and operations staff.
• Trade Marketing: Manage trade funds and leverage data to sell concepts.
• Budget Adherence: Work within allocated budget.
• Proactive Communication: Maintain open lines with principals for alignment.
• Retail Initiatives: Collaborate on product launches, selling drives, contests.
• Market Knowledge: Utilize customer and market knowledge to involve marketing and admin resources.
• Timely Information Sharing: Provide priorities to Retail Sales Managers and teams.
• Team Collaboration: Share insights to build organizational capacity.
• Technology Utilization: Use systems to support the Customer Business Plan.
• Feedback and Improvement: Offer ideas to improve operations.
• Special Projects: Complete assigned special projects.

Skills

Presentation skills

Communication

Multitasking

Organization

Education

Bachelor's degree

Tools

PowerPoint

Excel

Word

Outlook

Job description

Acosta, Inc. is seeking a Customer Manager to oversee principals’ business within designated customer accounts. You will drive sales, manage budgets, and coordinate cross-functional teams to deliver growth across merchandising, pricing, and in-store execution.

The role emphasizes strategic planning, proactive communication with principals, and collaboration with Retail Sales Managers on major initiatives. A BA or equivalent experience is required, with strong Microsoft Office and data-driven