Retail General Manager — Lead Teams, Service & Growth

careers-dcgoodwill; Washington (District of Columbia); On-site; USD 52,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Paid holidays

Life insurance

Short/Long term disability

Pet insurance

Employee discounts

403(b)/401(k) with match

Bonus eligibility

Job summary

DC Goodwill Retail in Washington, DC seeks an experienced retail leader to direct store operations and drive community impact. The role focuses on team development, exceptional customer service, and revenue growth through effective inventory and donations management.

The ideal candidate will have strong leadership, communication, and organizational skills, with a track record in supervising diverse teams and delivering results in a busy retail setting. A flexible schedule is required.

Qualifications

• Proven leadership in retail or service environment.
• Ability to communicate clearly in English, written and spoken.
• Basic math and computer skills; familiarity with POS systems.

Responsibilities

• Develops, coaches and trains direct reports.
• Ensures exceptional customer service for internal and external customers.
• Manages inventory levels and merchandise quality to optimize revenue.
• Monitors donations flow and adheres to safety and state laws.
• Performs bookkeeping, attendance, surveys, and sales reports.
• Maintains effective communication via email, phone and in person.
• Assesses competition and reacts to market conditions.
• Maintains presentation and merchandising standards on the sales floor.
• Ensures a safe environment for customers and employees; enforces safety procedures.
• Complies with company policies and participates in special projects.

Skills

Leadership

Customer Service

Inventory Management

Staff Coaching

Communication

POS systems

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

POS systems

Job description

DC Goodwill Retail in Washington, DC seeks an experienced retail leader to direct store operations and drive community impact. The role focuses on team development, exceptional customer service, and revenue growth through effective inventory and donations management.

The ideal candidate will have strong leadership, communication, and organizational skills, with a track record in supervising diverse teams and delivering results in a busy retail setting. A flexible schedule is required.