Retail Frontline Training & Experience Lead

The TJX Companies, Inc.; Glen Allen (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, HomeGoods store in Glen Allen, VA, is seeking a frontline Leader to promote a highly-satisfied customer experience and support store operations. You will train and mentor Associates, manage cash controls, and coordinate register coverage to ensure excellent service.

This role requires flexibility, teamwork, strong interpersonal and customer service skills, and the ability to handle confidential information.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Customer service skills

Interpersonal skills

Teamwork

Cash handling

Education

High School diploma or equivalent

Job description

The TJX Companies, HomeGoods store in Glen Allen, VA, is seeking a frontline Leader to promote a highly-satisfied customer experience and support store operations. You will train and mentor Associates, manage cash controls, and coordinate register coverage to ensure excellent service.

This role requires flexibility, teamwork, strong interpersonal and customer service skills, and the ability to handle confidential information.