Retail Frontline Leader: Customer Experience

TJX; Huber Heights (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical/dental/vision

401(k) match

Paid holidays

Scholarship program

Job summary

HomeGoods at TJX Companies invites you to join a fast-paced retail team. You will lead frontline associates to deliver a highly satisfactory customer experience, train staff, and manage register operations while upholding cash controls and safety policies.

Eligible candidates are flexible, team-oriented, with strong customer service and the ability to lift merch and handle confidential information. TJX offers a competitive salary and comprehensive benefits.

Qualifications

• High School graduate or equivalent preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Leads the frontline to promote a Highly-Satisfied customer experience while driving customer loyalty.
• Trains and mentors all Associates on Policies and Procedures.
• Maintains and monitors cash controls including change fund.
• Assigns registers and coordinates breaks to ensure optimized coverage.
• Upholds merchandising standards and safety procedures.
• Addresses customer concerns and issues promptly.

Skills

Customer service

Teamwork

Interpersonal skills

Register handling

Flexible schedule

Cash handling

Education

High School diploma

Job description

HomeGoods at TJX Companies invites you to join a fast-paced retail team. You will lead frontline associates to deliver a highly satisfactory customer experience, train staff, and manage register operations while upholding cash controls and safety policies.

Eligible candidates are flexible, team-oriented, with strong customer service and the ability to lift merch and handle confidential information. TJX offers a competitive salary and comprehensive benefits.