Store Front-End Lead: Customer Experience & Training

Socket.dev; Westerly (RI); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Employee assistance program (EAP)

Health/dental/vision coverage

Job summary

HomeGoods at TJX Companies is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will model great service, manage POS coverage, and coordinate breaks while supporting loyalty programs and store initiatives.

The role emphasizes teamwork, scheduling flexibility, and adherence to policies to maintain a positive shopping environment. Prior retail leadership and a passion for guest satisfaction are valued.

Qualifications

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store.
• Leads by example and ensures prompt, courteous service.

Responsibilities

• Creates a positive internal and external customer experience.
• Addresses customer concerns and issues promptly.
• Coordinates breaks and POS coverage for Associates.
• Promotes loyalty programs and store initiatives.
• Ensures adherence to labor laws and store policies.

Job description

HomeGoods at TJX Companies is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will model great service, manage POS coverage, and coordinate breaks while supporting loyalty programs and store initiatives.

The role emphasizes teamwork, scheduling flexibility, and adherence to policies to maintain a positive shopping environment. Prior retail leadership and a passion for guest satisfaction are valued.