Retail Frontline Coach: Customer Experience & Training

The TJX Companies, Inc.; Richmond (KY); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a frontline team member for HomeGoods in Richmond, KY. You will promote a highly-satisfied customer experience, train Associates, and support frontline operations across registers and sales floors.

Ideal candidates have strong customer service skills, ability to train others, and flexibility to work evenings and weekends. The role emphasizes teamwork, integrity, and adherence to company policies in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills and customer service.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Retail supervisory experience preferred.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Maintains cash controls and oversees register operations.
• Monitors frontline equipment and reports issues to management.
• Executes and adheres to Company directives.
• Upholds merchandising standards within the queue-line.

Skills

Customer service

Team leadership

Training and mentoring

Cash handling

Register operations

Flexibility

Education

High School Diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a frontline team member for HomeGoods in Richmond, KY. You will promote a highly-satisfied customer experience, train Associates, and support frontline operations across registers and sales floors.

Ideal candidates have strong customer service skills, ability to train others, and flexibility to work evenings and weekends. The role emphasizes teamwork, integrity, and adherence to company policies in a fast-paced retail environment.