Customer Experience Lead - Retail Frontline

The TJX Companies, Inc.; Hagerstown (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care benefits

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a store associate to promote a highly-satisfied customer experience and drive loyalty across multiple initiatives. You will train and mentor associates, manage registers, and support frontline operations to ensure safe, efficient service.

The role requires strong interpersonal and communication skills, a team mindset, and the ability to handle cash and maintain standards. Open to flexible shifts including evenings and weekends.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned

Skills

Team player

Customer service

Cash handling

Interpersonal skills

Flexible

Excellent communication

Education

High School Diploma

Job description

HomeGoods at The TJX Companies, Inc. is seeking a store associate to promote a highly-satisfied customer experience and drive loyalty across multiple initiatives. You will train and mentor associates, manage registers, and support frontline operations to ensure safe, efficient service.

The role requires strong interpersonal and communication skills, a team mindset, and the ability to handle cash and maintain standards. Open to flexible shifts including evenings and weekends.