Retail Frontline Supervisor — Customer Experience Leader

National Black MBA Association; Spokane, Northern (WA, KY); Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays/vacation/sick

Life insurance

Job summary

TJX Companies in Spokane, WA, is seeking a frontline leader to promote a highly-satisfied customer experience while developing a high-performing team. The role focuses on training Associates, guiding cash handling, and executing store policies to ensure smooth register operations and excellent service.

You will contribute to loyalty initiatives, manage communications on customer feedback, and balance coverage across the sales floor to maintain safety and efficiency.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Team leadership

Cash handling

Register operation

Job description

TJX Companies in Spokane, WA, is seeking a frontline leader to promote a highly-satisfied customer experience while developing a high-performing team. The role focuses on training Associates, guiding cash handling, and executing store policies to ensure smooth register operations and excellent service.

You will contribute to loyalty initiatives, manage communications on customer feedback, and balance coverage across the sales floor to maintain safety and efficiency.