Retail Front-End Leader: Customer Experience & Training

The TJX Companies, Inc.; Akron (OH); On-site; USD 19,975 - 20,664; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Life insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in Akron, OH is seeking a store leadership role to drive exceptional customer service and manage front-end operations. You will lead Associates, train teams, and promote loyalty programs while upholding store standards.

Responsibilities include coaching on customer engagement, POS coverage, and safety; you will collaborate with management to improve performance and guest satisfaction.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Merchandising

Multi-tasking

Communication

Organization

Training others

Job description

The TJX Companies, Inc. in Akron, OH is seeking a store leadership role to drive exceptional customer service and manage front-end operations. You will lead Associates, train teams, and promote loyalty programs while upholding store standards.

Responsibilities include coaching on customer engagement, POS coverage, and safety; you will collaborate with management to improve performance and guest satisfaction.