Customer Experience Leader - Front-Of-Store

The TJX Companies, Inc.; Oak Brook (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

scholarship program

credit union

Job summary

TJX Companies in Oak Brook, IL is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates. You will ensure courteous service, manage POS coverage, and support loyalty programs.

The role emphasizes training, integrity, and adherence to labor laws while maintaining a clean, organized store. Flexible scheduling, including nights and weekends, is required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and a team player.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Merchandising

Customer service

Communication

Multi-tasking

Team leadership

Training others

Job description

TJX Companies in Oak Brook, IL is seeking a front-end supervisor to promote an excellent customer experience and lead a team of Associates. You will ensure courteous service, manage POS coverage, and support loyalty programs.

The role emphasizes training, integrity, and adherence to labor laws while maintaining a clean, organized store. Flexible scheduling, including nights and weekends, is required.