Customer Experience Lead - Front End & Loyalty Programs

Socket.dev; Spokane (WA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Healthcare benefits

Paid holidays

Job summary

TJX Companies in Spokane is seeking a Store Leadership Associate to promote an excellent customer experience, lead front-of-store associates, and uphold loyalty programs. You will role-model outstanding customer service and help maintain a clean, organized store.

The role requires leadership experience, strong communication, and the ability to train others, with flexible hours including nights and weekends. Competitive salary and benefits are provided.

Qualifications

• 1 year retail experience required
• 6 months leadership experience required
• Strong communication and organizational skills
• Ability to train others and multi-task effectively

Responsibilities

• Promote an excellent customer experience at the front of the store
• Lead and mentor Associates on front-end principles
• Manage registers, coverage, and breaks
• Address customer concerns promptly and maintain store standards
• Support training needs and adherence to labor laws and policies

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Education

1 year retail experience

6 months leadership experience

Tools

POS systems

Job description

TJX Companies in Spokane is seeking a Store Leadership Associate to promote an excellent customer experience, lead front-of-store associates, and uphold loyalty programs. You will role-model outstanding customer service and help maintain a clean, organized store.

The role requires leadership experience, strong communication, and the ability to train others, with flexible hours including nights and weekends. Competitive salary and benefits are provided.