Retail Frontline Lead & Training Coordinator

Winners Merchants International, L.P.; Raleigh (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

SmokING cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Job summary

HomeGoods offers a frontline leadership role within TJX Companies, focusing on promoting a highly satisfied customer experience and mentoring Associates in cashier operations. The role emphasizes integrity, teamwork, and meeting both team and individual targets while adapting to multiple store areas as needed.

The position requires flexible scheduling, strong interpersonal and customer service skills, and the ability to train and supervise staff while upholding cash controls and safety policies.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors frontline equipment and communicates issues to management.

Skills

Interpersonal skills

Customer service

Teamwork

Cash handling

Discretion

Coaching

Retail experience

Flexibility

Education

High School diploma or equivalent

Job description

HomeGoods offers a frontline leadership role within TJX Companies, focusing on promoting a highly satisfied customer experience and mentoring Associates in cashier operations. The role emphasizes integrity, teamwork, and meeting both team and individual targets while adapting to multiple store areas as needed.

The position requires flexible scheduling, strong interpersonal and customer service skills, and the ability to train and supervise staff while upholding cash controls and safety policies.