Retail Frontline Experience Lead & Coach

The TJX Companies, Inc.; Southern Pines (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid time off

Job summary

The TJX Companies, Inc. operates HomeGoods in Southern Pines and offers a front-line leadership role focused on delivering a highly satisfying customer experience.

You will train associates, promote loyalty initiatives, and maintain cashier operations with integrity in a dynamic retail setting. We seek individuals with strong interpersonal skills, a commitment to teamwork, and the ability to handle money and maintain store standards.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Maintains and upholds merchandising standards within the queue-line.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors frontline equipment and communicates issues to management.

Skills

Customer service

Teamwork

Cash handling

Training others

Education

High School diploma

Job description

The TJX Companies, Inc. operates HomeGoods in Southern Pines and offers a front-line leadership role focused on delivering a highly satisfying customer experience.

You will train associates, promote loyalty initiatives, and maintain cashier operations with integrity in a dynamic retail setting. We seek individuals with strong interpersonal skills, a commitment to teamwork, and the ability to handle money and maintain store standards.