Retail Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Lincoln (RI); Presencial; USD 23 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Associate discount

401(k) company contribution

Health benefits

Resumo da oferta

HomeGoods at The TJX Companies, Inc. is seeking an individual to lead frontline efforts to ensure a highly-satisfied customer experience across store operations. This role supports training, mentoring Associates, and maintaining cash controls while ensuring adherence to policies and safety standards.

Flexible scheduling and teamwork are essential to success. The position emphasizes strong customer service, attention to detail in register operations, and collaboration with store leadership to

Qualificações

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Experience as a coordinator or previous retail supervisory experience preferred.

Responsabilidades

• Promotes a highly-satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.

Conhecimentos

Customer service

Interpersonal skills

Teamwork

Cash handling

Training others

Retail operations

Formação académica

High School diploma or equivalent

Ferramentas

POS systems

Descrição da oferta de emprego

HomeGoods at The TJX Companies, Inc. is seeking an individual to lead frontline efforts to ensure a highly-satisfied customer experience across store operations. This role supports training, mentoring Associates, and maintaining cash controls while ensuring adherence to policies and safety standards.

Flexible scheduling and teamwork are essential to success. The position emphasizes strong customer service, attention to detail in register operations, and collaboration with store leadership to