Retail Engagement Lead: Customer Experience & Training

The TJX Companies, Inc.; Lee's Summit (MO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Matching

Health/dental/vision

Job summary

The TJX Companies, Inc. in Lees Summit, MO is hiring for a frontline leadership role at HomeGoods to drive a highly-satisfied customer experience and loyalty. You will train Associates, monitor cashier performance, and ensure adherence to company policies across frontline operations.

Responsibilities include maintaining cash controls, scheduling coverage, and upholding merchandising and safety standards. Flexible availability, strong teamwork, and excellent customer service are essential.

Qualifications

• High School graduate or equivalent per store policy.
• Experience in retail/supervisory roles is a plus.
• Strong interpersonal and customer service skills.

Responsibilities

• Leads the frontline to promote a highly-satisfied customer experience while driving loyalty.
• Promotes a highly satisfied customer experience and drives loyalty programs.
• Trains and mentors Associates on policies, procedures and cashier performance.
• Maintains cash controls and adheres to labor and safety policies.
• Assigns registers, coordinates breaks, and ensures frontline coverage.

Skills

Customer service

Team leadership

Effective communication

Cash handling

Flexibility

Education

High school diploma

Job description

The TJX Companies, Inc. in Lees Summit, MO is hiring for a frontline leadership role at HomeGoods to drive a highly-satisfied customer experience and loyalty. You will train Associates, monitor cashier performance, and ensure adherence to company policies across frontline operations.

Responsibilities include maintaining cash controls, scheduling coverage, and upholding merchandising and safety standards. Flexible availability, strong teamwork, and excellent customer service are essential.