Customer Experience Lead — Frontline & Training

The TJX Companies, Inc.; Florence (AL); Sur place; USD 18 000 - 19 000; Plein temps

Résumé du poste

The TJX Companies, Inc. operates HomeGoods in Florence, AL and seeks a frontline associate dedicated to delivering a highly-satisfied customer experience. You will mentor Associates, manage register performance, and uphold policies to ensure accurate transactions and safe store operations.

This role supports a flexible schedule, strong teamwork, and exceptional customer service while promoting loyalty and adherence to labor laws in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Experience as a coordinator or previous retail/supervisory experience preferred.
• Exceptional customer service skills.

Responsabilités

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Connaissances

Customer service

Interpersonal skills

Teamwork

Cash handling

Flexibility

Formation

High School diploma or equivalent

Description du poste

The TJX Companies, Inc. operates HomeGoods in Florence, AL and seeks a frontline associate dedicated to delivering a highly-satisfied customer experience. You will mentor Associates, manage register performance, and uphold policies to ensure accurate transactions and safe store operations.

This role supports a flexible schedule, strong teamwork, and exceptional customer service while promoting loyalty and adherence to labor laws in a fast-paced retail environment.