Front End Engagement Lead & Staff Trainer

The TJX Companies, Inc.; Raleigh (NC); Presencial; USD 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Descripción de la vacante

HomeGoods at The TJX Companies, Inc. in Raleigh, NC seeks a frontline leader to deliver a Highly Satisfied customer experience and train Associates on store policies.

You’ll supervise register transactions, manage cash controls, and ensure coverage, safety, and merchandising standards across the queue-line. You should be a team player with excellent interpersonal and customer service skills, able to lift heavy merchandise, and capable of training others while handling confidential information

Formación

• High School graduate or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must handle confidential information discreetly.
• Experience as a coordinator or retail/supervisory preferred.

Responsabilidades

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on customer feedback, goals, and initiatives.
• Trains and mentors Associates on policies and procedures.
• Audits and approves paperwork; maintains cash controls.
• Maintains frontline cleanliness and organization.
• Assigns registers and coordinates breaks for coverage.
• Ensures compliance with labor laws and safety policies.

Conocimientos

Customer service

Interpersonal skills

Teamwork

Cash handling

Train others

Register operation

Confidential information handling

Retail experience

Educación

High School diploma or equivalent

Descripción del empleo

HomeGoods at The TJX Companies, Inc. in Raleigh, NC seeks a frontline leader to deliver a Highly Satisfied customer experience and train Associates on store policies.

You’ll supervise register transactions, manage cash controls, and ensure coverage, safety, and merchandising standards across the queue-line. You should be a team player with excellent interpersonal and customer service skills, able to lift heavy merchandise, and capable of training others while handling confidential information