Customer Experience Leader & Frontline Coach

Winners Merchants International, L.P.; Gainesville (GA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods at TJX Companies is seeking a front-line associate to promote a highly-satisfied customer experience and drive loyalty. You will train Associates on policies, monitor cash handling, and help ensure store standards across the frontline and sales floor in Gainesville, GA.

The role requires flexibility to work evenings/weekends, strong interpersonal skills, and the ability to lift heavy merchandise. Join a team focused on customer service and store excellence.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to lift heavy merchandise with/without reasonable accommodations.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Excellent interpersonal skills

Exceptional customer service

Team player

Cash handling

Flexible schedule

Education

High School graduate or equivalent degree preferred

Job description

HomeGoods at TJX Companies is seeking a front-line associate to promote a highly-satisfied customer experience and drive loyalty. You will train Associates on policies, monitor cash handling, and help ensure store standards across the frontline and sales floor in Gainesville, GA.

The role requires flexibility to work evenings/weekends, strong interpersonal skills, and the ability to lift heavy merchandise. Join a team focused on customer service and store excellence.