Retail Frontline Coach & Trainer

The TJX Companies, Inc.; Fairview Heights (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a Frontline Lead to promote a highly-satisfied customer experience and develop high-performing teams on register transactions. You will mentor associates, manage cash controls, and ensure frontline standards across the store as needed.

The role requires a flexible schedule, strong interpersonal and customer service skills, and prior retail supervision experience. Join a Fortune 100 company that thrives on diversity, collaboration, and opportunity.

Qualifications

• High school diploma or equivalent required.
• Flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without accommodations.
• Able to train and provide direction to others; run a register/handle money.
• Must handle confidential information with discretion.
• Retail/supervisory experience preferred.

Responsibilities

• Lead frontline to promote a highly-satisfied customer experience.
• Train and mentor associates on frontline policies and procedures.
• Manage cash controls and break coverage.
• Ensure cleanliness and merchandising standards in the frontline area.
• Address customer concerns promptly and communicate feedback to leadership.

Skills

Interpersonal skills

Customer service

Team player

Training and direction

Cash handling

Confidential information handling

Retail supervisory experience

Education

High school diploma or equivalent

Tools

Cash register

Job description

The TJX Companies, Inc. is seeking a Frontline Lead to promote a highly-satisfied customer experience and develop high-performing teams on register transactions. You will mentor associates, manage cash controls, and ensure frontline standards across the store as needed.

The role requires a flexible schedule, strong interpersonal and customer service skills, and prior retail supervision experience. Join a Fortune 100 company that thrives on diversity, collaboration, and opportunity.