Retail Front-End Leader | Customer Experience Coach

The TJX Companies, Inc.; Town of Florida (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision

Paid holidays/vacation/sick

Cell phone discounts

Job summary

The TJX Companies, Inc. in USA (Florida) is seeking a front-end supervisor-level associate to promote an exceptional customer experience and lead a team at the front of the store.

You will engage with customers, train staff, and ensure loyalty programs are actively promoted while maintaining a clean, organized environment. Key duties include scheduling, POS coverage management, addressing customer concerns, and coaching teammates on merchandise presentation and service standards.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and working in a fast-paced environment.
• Ability to train and mentor Associates on front-end operations.

Responsibilities

• Promote an excellent customer experience and lead by example at the front of the store.
• Oversee Associates to ensure prompt, courteous service and loyalty-program promotion.
• Assign registers, coordinate POS coverage, and manage break schedules.
• Address customer concerns promptly and maintain store standards and safety.
• Train and coach Associates on front-end principles and customer personalization.
• Communicate priorities clearly with management and track progress.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Train others

Job description

The TJX Companies, Inc. in USA (Florida) is seeking a front-end supervisor-level associate to promote an exceptional customer experience and lead a team at the front of the store.

You will engage with customers, train staff, and ensure loyalty programs are actively promoted while maintaining a clean, organized environment. Key duties include scheduling, POS coverage management, addressing customer concerns, and coaching teammates on merchandise presentation and service standards.