Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; City of Rochester (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Job summary

The TJX Companies, Inc. seeks a frontline associate to promote a highly-satisfied customer experience and drive loyalty. You will train Associates, manage register duties, and support operations across the store while upholding cash controls and safety standards.

Candidates should have a high school diploma, be able to work flexible hours including evenings and weekends, and exemplify exceptional customer service and teamwork in a fast-paced retail environment.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a "Highly-Satisfied" customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Teamwork

Train and mentor

Register operations

Discretion

Flexibility

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. seeks a frontline associate to promote a highly-satisfied customer experience and drive loyalty. You will train Associates, manage register duties, and support operations across the store while upholding cash controls and safety standards.

Candidates should have a high school diploma, be able to work flexible hours including evenings and weekends, and exemplify exceptional customer service and teamwork in a fast-paced retail environment.