Retail Frontline Coach: Customer Experience & Training

The TJX Companies, Inc.; Town of Hartford (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health & wellness benefits

Paid holidays

Job summary

The TJX Companies, Inc. in New Hartford, NY is seeking a frontline supervisor to promote a highly-satisfied customer experience and lead Associates on frontline execution.

You will train and mentor staff, manage registers, and uphold cash controls while ensuring compliance with policies and procedures. The role emphasizes teamwork, flexibility, and strong customer service skills, with duties spanning store operations, safety, and loss prevention.

Qualifications

• High School graduate or equivalent degree preferred.
• Able to work flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Experience as a coordinator or previous retail/supervisory experience preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Team player

Interpersonal skills

Customer service

Cash handling

Training others

Conflict resolution

Attention to detail

Discretion with information

Leadership

Coordinating schedules

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in New Hartford, NY is seeking a frontline supervisor to promote a highly-satisfied customer experience and lead Associates on frontline execution.

You will train and mentor staff, manage registers, and uphold cash controls while ensuring compliance with policies and procedures. The role emphasizes teamwork, flexibility, and strong customer service skills, with duties spanning store operations, safety, and loss prevention.