Front End Team Lead - Customer Experience & Training

Socket.dev; Bedford (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Job summary

TJX Companies in Bedford, MA is seeking a Store Supervisor to promote an excellent customer experience while leading Associates on the front end. The role focuses on delivering friendly service, teamwork, and adherence to store procedures.

The position requires at least 1 year of retail experience and 6 months in a leadership role, with strong communication and organizational skills. Compensation includes benefits and opportunities for growth in a fast-paced, customer-focused environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and multi-task in a fast-paced environment.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Customer service

Leadership

Training others

Communication

Tools

POS systems

Job description

TJX Companies in Bedford, MA is seeking a Store Supervisor to promote an excellent customer experience while leading Associates on the front end. The role focuses on delivering friendly service, teamwork, and adherence to store procedures.

The position requires at least 1 year of retail experience and 6 months in a leadership role, with strong communication and organizational skills. Compensation includes benefits and opportunities for growth in a fast-paced, customer-focused environment.