Customer Experience Lead - Frontline & Training | Flexible Schedule

The TJX Companies, Inc.; Shirley (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Health care benefits

Dental/vision insurance

Life insurance

Paid holidays

Paid parental leave

Disability insurance

Employee assistance program (EAP)

Scholarship program

Job summary

The TJX Companies, Inc. in Shirley, NY is seeking a frontline associate to promote a highly-satisfied customer experience and support training across the store.

You will help drive loyalty, manage register operations, and ensure safe, compliant coverage across shifts. Responsibilities include mentoring associates, handling cash with accuracy, addressing customer concerns, and upholding merchandising and loss-prevention standards while supporting store directives.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards).
• Ensures proper and timely handling of damages and Mark out of Stock.
• Promotes a safe environment, reporting any type of safety hazard in the store.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Retail experience

Team training

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in Shirley, NY is seeking a frontline associate to promote a highly-satisfied customer experience and support training across the store.

You will help drive loyalty, manage register operations, and ensure safe, compliant coverage across shifts. Responsibilities include mentoring associates, handling cash with accuracy, addressing customer concerns, and upholding merchandising and loss-prevention standards while supporting store directives.