Retail Experience Lead & Frontline Coach

The TJX Companies, Inc.; Town of Riverhead (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Job summary

The TJX Companies, Inc. in Riverhead, NY is hiring for an in-store leadership role focused on frontline supervision and delivering a Highly Satisfied customer experience.

You will mentor Associates, oversee register operations, and ensure adherence to policies while maintaining strong teamwork across departments. Responsibilities include promoting loyalty initiatives, coaching performance, and supporting loss-prevention and merchandising standards on the frontline.

Qualifications

• Excellent interpersonal and customer service skills.
• Able to train and provide direction to others.
• Experience running a register and handling money.
• Able to work as part of a team.
• Able to lift heavy merchandise with/without accommodations.

Responsibilities

• Promotes a Highly Satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks for coverage.

Skills

Interpersonal skills

Customer service

Teamwork

Train & mentor others

Cashier duties

Register operation

Ability to lift heavy items

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. in Riverhead, NY is hiring for an in-store leadership role focused on frontline supervision and delivering a Highly Satisfied customer experience.

You will mentor Associates, oversee register operations, and ensure adherence to policies while maintaining strong teamwork across departments. Responsibilities include promoting loyalty initiatives, coaching performance, and supporting loss-prevention and merchandising standards on the frontline.