Retail Front End Team Lead – Customer Experience

National Black MBA Association; Washington, Northern (MO, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, and vision benefits

HSA and FSA options

Life insurance

Job summary

TJX's Marshalls Store 1228 in Washington MO is seeking a front-end leader to guide Associates, foster a positive customer experience, and drive loyalty programs while keeping the store clean and organized.

You will role-model strong guest service, oversee schedules, and ensure compliance with store standards. Flexible hours including nights/weekends are required; prior retail and leadership experience is valued.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking in a fast-paced retail environment.
• Strong communication and organizational skills with attention to detail.
• Able to train others and lead teams effectively.

Responsibilities

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates with management and Associates when setting priorities; provides progress updates.
• Promotes credit and loyalty programs and safety practices.
• Supports and participates in shrink reduction goals and programs.

Skills

Customer service

Leadership

Merchandising

Training

Multitasking

Job description

TJX's Marshalls Store 1228 in Washington MO is seeking a front-end leader to guide Associates, foster a positive customer experience, and drive loyalty programs while keeping the store clean and organized.

You will role-model strong guest service, oversee schedules, and ensure compliance with store standards. Flexible hours including nights/weekends are required; prior retail and leadership experience is valued.