Front-End Team Lead: Customer Experience & Loyalty

The TJX Companies, Inc.; Lone Tree (CO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

HSA

Life insurance

Paid holidays/vacation/sick

Adoption assistance

Scholarship program

Referral bonuses

Job summary

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to ensure a positive customer experience and promote loyalty programs. You will supervise associates, model outstanding service, and keep the store clean and organized.

Responsibilities include training others, scheduling coverage, addressing customer concerns promptly, and ensuring adherence to policies and labor laws while supporting store goals and shrink reduction initiatives.

Qualifications

• Strong merchandising knowledge and ability to train staff.
• Excellent multitasking and organizational skills.
• Experience leading retail teams.
• Ability to adapt to changes in schedule.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes loyalty programs
• Assigns registers and coordinates breaks
• Addresses customer concerns promptly
• Ensures adherence to labor laws and store policies

Skills

Merchandising techniques

Multi-tasking

Communication skills

Team player

Train others

Leadership experience

Job description

Marshalls at The TJX Companies, Inc. is seeking a front-of-store leader to ensure a positive customer experience and promote loyalty programs. You will supervise associates, model outstanding service, and keep the store clean and organized.

Responsibilities include training others, scheduling coverage, addressing customer concerns promptly, and ensuring adherence to policies and labor laws while supporting store goals and shrink reduction initiatives.