Retail Customer Experience Lead

TJX; Town of Florida (NY); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) contributions for associates

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision coverage

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Job summary

Marshalls, part of TJX Companies, is seeking a front-of-store leader to grow customer satisfaction and drive loyalty programs. You will supervise Associates, ensure excellent service, and maintain a clean, organized store while modeling strong work ethic and teamwork.

Flexible scheduling, including nights and weekends, is required. The role emphasizes merchandising expertise, multi-tasking, and training others to elevate the customer experience across our store.

Qualifications

• Strong merchandising techniques required.
• Capable of multi-tasking in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Team player with ability to work with peers and supervisors.
• Able to train others and lead front-end operations.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures adherence to store plan and prioritizes tasks as needed.
• Communicates priorities and progress with management and Associates.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Team leadership

Training others

Job description

Marshalls, part of TJX Companies, is seeking a front-of-store leader to grow customer satisfaction and drive loyalty programs. You will supervise Associates, ensure excellent service, and maintain a clean, organized store while modeling strong work ethic and teamwork.

Flexible scheduling, including nights and weekends, is required. The role emphasizes merchandising expertise, multi-tasking, and training others to elevate the customer experience across our store.