Retail Customer Experience Lead

The TJX Companies, Inc.; Midlothian (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a front-end leader to promote an exceptional customer experience at our Marshalls store in Midlothian, VA.

You will supervise Associates, train on front-end principles, and coordinate POS coverage while driving loyalty programs and a safe, organized store environment. You will leverage strong merchandising knowledge, multitask effectively, and communicate clearly with team members and management to meet store goals and provide excellent service to every

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking while managing front-end operations.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Promotes an excellent customer experience and leads front-end associates.
• Trains and mentors Associates on front end principles and loyalty programs.
• Assigns registers, coordinates breaks, and ensures POS coverage.
• Addresses customer concerns promptly and maintains store plan execution.
• Maintains safety, adheres to labor policies, and supports shrink reduction goals.
• Communicates priorities and provides progress updates to management.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Organization

Training others

Job description

The TJX Companies, Inc. is seeking a front-end leader to promote an exceptional customer experience at our Marshalls store in Midlothian, VA.

You will supervise Associates, train on front-end principles, and coordinate POS coverage while driving loyalty programs and a safe, organized store environment. You will leverage strong merchandising knowledge, multitask effectively, and communicate clearly with team members and management to meet store goals and provide excellent service to every